We recently started a campaign highlighting “Business Technology Everywhere”. I want to take a moment and talk about what this means. Technology everywhere focuses on the seamless integration of on-site and cloud systems. It promotes the innovative technology structure that allows you to be more productive and untethered to onsite office systems.
The advent of smartphones and other IoT devices combined with moving business functions to the cloud has changed the behavior and expectations of customers. Customers expect more access, greater flexibility, with less cost. These changing expectations mean businesses must quickly put customers in touch with exactly who they need—right when they need it. So, when a traditional on-premises PBX phone system can’t integrate with your teams’ mobile devices or goes down because of a thunderstorm, you leave yourself open to poor customer experiences. For these reasons, and others, more and more businesses are making the switch to a cloud-based unified communication platform.
Most traditional PBX phones are operating with antiqued technology. Their systems do not take advantage of host technology or smartphone capabilities. New VoIP cloud-hosted phone systems are a game-changer for the office phone. Modern VoIP systems offer mobile apps for easy progressive call management. It allows you to accept, and route office calls on your cell phone or desktop as easily as using a traditional phone unit. You can access your office contact list, transfer to extensions or voicemail, and place calls on hold. Additional VoIP features include in-app video conferencing, direct messaging, file sharing, and moving a caller from your desk phone to your cell phone with a single button.
The rise in hosted services extends throughout business operations. Take for example, information management, fewer and fewer small businesses are building out their server closets and buying expensive software. Instead, businesses are making the move to cloud computing, IAAS (infrastructure as a service), and SAAS (software as a service). Hosted technology and subscription services have proliferated through small businesses because it is affordable, reliable, and accessible. However, there is a common misconception that cloud computing and hosted data storage is more secure than on-premise. To this, we say, Yes and No.
Cloud computing and hosted platforms are great for business continuity. Hosted platforms deliver more uptime to your business by providing uninterrupted access to business systems from anywhere at any time. In the event of a natural disaster, yes, your data is secure in the cloud and your business can continue from another location. However, cloud computing introduces a new set of security issues.
Simply transferring data to a hosted service doesn’t alleviate your business’s responsibility for securing that data. Cloud servers are vulnerable to cyber-attacks, unauthorized access, ransomware, and more. To keep your cloud infrastructure secure, it is good practice to have policies that pertain specifically to cloud security and identity management. If you are moving your business to the cloud it is important to know the benefits and the risks associated with cloud computing and how it will affect your business.
To get the most from your technology, work with a business technology specialist. Many IT support providers are familiar with plugging in workstations and downloading antivirus. But there are many more factors in technology that affect your business’s operations, risk, and liabilities. Don’t risk it. Work with someone who knows.