When Total Truck Collision needed reliable IT support, they knew they wanted a partner who understood their business and could respond quickly when it mattered most. For over two years, IntelliSystems has worked alongside their team to provide Managed IT Services, Cybersecurity, and VoIP phone systems for their operations.
“IntelliSystems is local and just has better support – exceeded my expectations.”
– Brandyn, Partner, Total Truck Collision
A Business That Depends on Reliable Technology
As the top truck collision repair facility in the Augusta, GA area, Total Truck Collision depends on technology to keep their business moving, from communication to daily operations.
Solving a Major Connectivity Challenge
Early in the partnership, their team faced a major challenge: they couldn’t get internet service to their new building. They already had a relationship with Russell and his Cable and Infrastructure Team at IntelliSystems and knew they would be able to help.
Multiple providers were unable to service the area. IntelliSystems Senior Networking and Communications Engineer, Jordan, stepped in and created a wireless bridge connection from their nearby Freightliner facility, allowing the team to operate normally until permanent internet service could be installed.
Once service was available, IntelliSystems and Jordan also helped them find alternative service opportunities, saving the company about $500 per month on internet costs.
Fast Response When It Matters Most
That level of responsiveness has continued throughout the partnership.
When a firewall power supply failure threatened to bring operations to a halt at one of their Freightliner locations, IntelliSystems responded immediately. With the help of in-house parts and support from the team, the issue was resolved in about an hour, avoiding what could have been an entire day of downtime.
The Advantage of a Local IT Partner
For Total Truck Collision, the difference has been clear.
“It was shocking, really, how good the support is. We’ve never had a problem, but when we need something done, the response times are so fast.”
– Jim, Partner, Total Truck Collision
“That’s the advantage of having someone local.”
– Brandyn, Partner, Total Truck Collision
Supporting Total Truck Collision Across Multiple Locations
Today, IntelliSystems continues to support Total Truck Collision with proactive IT management, cybersecurity protection, VoIP business phones, and fast local support, helping ensure their team stays connected and focused on serving customers across the region. The team also provides Cyber Defense Assurance Audits as needed for Freightliner operations in Augusta, Savannah, and Dublin, GA.