When you work in technology it's easy to focus on the “new”. The latest system updates, new applications, hardware upgrades, new security threats, and new responses. We are always working to keep up with the latest thing. However, sometimes the next big opportunity for innovation is an under-utilized existing technology.
Keeping costs low and productivity high are keys to business success, but these aren’t easy to achieve if you’re relying on traditional in-house servers. Virtualization is one solution to this challenge, so let’s take a closer look at how it works. What is virtualization? Virtualization is the creation of a virtual version of a device […]
Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning […]